Terms and conditions
Reykjavik International Film Festival
Terms and Conditions
Purchases & payments
All prices for products and tickets include VAT.
Products in our web store are the property of RIFF until they have been fully paid.
You can purchase products and tickets on this site using Visa or Mastercard credit cards. The online payment service provider is Borgun ehf. Your credit card information will not be shared with a third party, not even with RIFF staff.
Please be sure to review your order before completing your purchase. Regarding tickets, please make sure that you have selected the right date, venue, time slot etc. RIFF is not able to change or refund your purchase after payment has been completed.
You are not allowed to sell your ticket for profit. Should RIFF become aware that you have sold your ticket for profit, the ticket will be cancelled immediately and without notice.
In case of a cancellation of an event you will be offered a full refund. You may also be given the option to receive an alternative ticket to a similar event.
RIFF reserves the right to postpone an event should unforeseen circumstances prevent the event from taking place at the original time and/or date. In this case your ticket information will automatically be updated with the new time and/or date. Should you not be able to attend at the new time and/or date you can request a refund. Please note that RIFF may impose a time limit for refunds.
RIFF does not refund lost tickets.
All prices are quoted and charged in Icelandic Krona (ISK). The final amount in your national currency will depend on your credit card provider’s currency exchange rate as offered on the date of the transaction.
Commercial products (T-shirts, posters etc.) bought in our web store can be returned in their original condition within 14 days, in which case a full refund will be issued. Used products cannot be returned and refunds do not apply to such products. The refund is issued once RIFF receives the product. Postage and handling fees do not count towards the refund total and are not reimbursed.
Tickets, passes and coupon cards, and submission/confirmation fees cannot be refunded.
Submission fees are service fees paid to RIFF and are used to cover the cost of reviewing and handling of festival participation applications.
Confirmation fees apply for various projects and are used to cover project planning costs. These costs are bound by the number of people attending and these confirmation fees are therefore non-refundable.
All products are shipped within 5 days of purchase if the shipment option has been selected by the buyer. You are also welcome to come by our office between the hours of 11 and 16 to pick up your product. Festival passes and coupon cards can be picked up five working days before the Festival starts.
Once your transaction has been verified, you will receive an e-mail with the receipt. Please present that receipt when picking up your product. If you are purchasing single tickets to screenings you will also receive an electronic ticket that is valid at the cinema entrance.
When you buy tickets or other products on the RIFF website, you agree that RIFF can send you email. Emails may include information about the event, services related to the event, announcements about the event, etc. If you do not wish to receive such an email, you can contact the RIFF office.
We respect your privacy. RIFF does not share personal information or credit card information with third parties. All data will be handled confidentially.
On location / Events
Some events will be held at venues that serve alcohol and minors will not be allowed access to those venues. By law, a person under the age of 18 is not allowed to attend a facility that serves alcohol after 20:00 (8:00 PM) unless accompanied by a custodian. RIFF reserves the right to restrict access by age even further than set by law. In such cases the age limit will override the terms set forward in RIFF’s terms and conditions.
Neither RIFF nor an event holder is responsible for the ticket holder’s or their companions’ personal belongings.
Governing law / Jurisdiction
These Terms and Conditions are in accordance with Icelandic law and regulations and are therefore subject to Icelandic jurisdiction in the event that disputes may arise.